How to File a Grievance
A grievance is an expression of dissatisfaction with the services provided by Retiree RxCare or our contracted providers. If you have a concern regarding the services provided by Retiree RxCare, we encourage you to call us right away by calling our Retiree RxCare Customer Care Department 24 hours a day 7 days a week.
Concerns can be conveyed telephonically or through correspondence. In order to exercise this right, you must file your grievance no later than 60 days after the event or incident that precipitated the grievance.
Call:
855.693.3921
24 hours a day, 7 days a week
Mail:
Retiree RxCare
Customer Care Department
50 Whitecap Drive
North Kingstown, RI 02852
Fax:
1-858-357-2646
If you wish to file a complaint with Medicare directly, you talk or chat with a real person, 24 hours a day, 7 days a week (except some federal holidays) by calling 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.
